Using the Gee-Gee Reg System

1. What can I do with the Gee-Gee Reg system?
2. Who can use Gee-Gee Reg system?
3. How do I search the Gee-Gee Reg system?
4. Is your system secure?
5. Which web browser should I use?
6. What is your privacy policy?

Account IDs and PINs

1. What are Account IDs and PINs?
2. 2. How do I retrieve my account ID and PIN?
3. I forgot my Account ID and/or PIN. How do I retrieve login?

My Account

1. How do I register for courses/leagues?
2. How do I know if a course/league is full?
3. Can I view my position on the waitlist?
4. Can I add family members to my account?
5. How can I verify in which activities my family members are currently registered?
6. Are scheduled activities ever cancelled?
7. How do I get a receipt of my registration?
8. Why have I been denied access to my account?
9. How do I withdraw from an activity?

Registering for Gee-Gees Activities

1. How, when, and where can I register?
      a) Camps
      b) Classes
      c) Intramurals
      d) Recreational (Drop-in)
2. What methods of payment can I use?
3. What is the refund policy?

League Reports & Results

1. What does the “League Reports & Results” tab do?
2. What is the difference between the League-level navigation and Team-level navigation?
3. Am I at the league level or the team level?
4. Where can I view league/team schedules?
5. Where can I view league/team results?
6. How do I contact the captain of a team?
7. How can I contact members of my team?
8. My contact info is listed incorrectly, how do I correct it?
9. I am the captain of a team. My contact information is displaying differently as the “Main Contact” and as a “Player”. How do I sync them?
10. Why is one or more of my teammates registered in the team, but not showing up on the contact listing?

Intramural Teams

1. How do I register for courses/leagues?
2. How do I know if a course/league is full?
3. Can I view my position on the waitlist?
4. Can I add family members to my account?
5. How can I verify in which activities my family members are currently registered?
6. Are scheduled activities ever cancelled?
7. How do I get a receipt of my registration?
8. Why have I been denied access to my account?
9. How do I withdraw from an activity?
10. How do I withdraw from an activity?
11. Are scheduled activities ever cancelled?
12. How do I get a receipt of my registration?
13. Why have I been denied access to my account?
14. How do I withdraw from an activity?
15. How do I withdraw from an activity?

Using the Gee-Gee Reg System

1. What can I do with the Gee-Gee Reg system?
   The Gee-Gee Registration system can be used to register for activities provided by Sports Services, including sports leagues and courses. Additionally, Gee-Gee Reg provides information about campus facilities through the Facilities  tab and updates about sports leagues (such as results, contacts, teams, etc.) through the League Reports & Results tab.
2. Who can use the Gee-Gee Reg system?
   Students, Employees, uOttawa Sports Services members, and non-members alike can use the Gee-Gee Reg system to access information regarding activities and facilities.
3. How do I search the Gee-Gee Reg System?
   There are three ways to search for an activity on the Gee-Gee Reg system:
1. Enter the activity code in the bar search located towards the bottom of the page.
   Example: 4211
2. Use the Advanced Search Link to search an activity by location, day of the week, time, and keywords.
   Example: Volleyball
3. Search the activity brochure by section and subsection under the Activities tab.
   Example: Intramurals> Intra Soccer
4. Is your system secure?
   The University of Ottawa has taken measures to ensure your information is secure when you are registering for activities online, including adopting industry standards, extensive in-house testing, and using encryption that is also used in e-commerce and banking transactions. The padlock symbol, located at the bottom of the My Cart and My Account  pages, indicates that your data is secure.
5. What web browser should I use?
   Gee-Gee Reg works best with Firefox, Chrome, and Safari. 128 bit encryption is required in order to register for an activity.
6. What is your privacy policy?
   See details outlined in our Privacy Policy.
   

Account IDs and PINs

1. What are Account IDs and PINs?
   Account IDs and PINs are required to login to the Gee-Gee Reg system in order to register for Campus Rec activities. These are the unique identifiers specific to your account. The Account ID is used as your login ID and the Account PIN is your initial Password.
2. How do I retrieve my account ID and PIN?
   1. Student: Your account ID is NOT the same as your student number. To retrieve your Account ID and PIN, use the Forgot My Password  button, located on the Login  page. Enter your uOttawa e-mail address to have the information sent to your uOttawa e-mail.
   2. Non-Student Member: Your account ID is the six digit number on your membership card. To retrieve your Account PIN, use the Forgot My Password  button, located in the Login  page. Enter the e-mail address provided at time of registration to have your information sent to your e-mail.
   3. Non-Student or Non-Member: if you are not a student or a member and do not already have an account with Gee-Gee Reg, you can create your account by clicking on Create New, located at the top right of the page.

   Once you have logged in, you can change your Account ID and PIN by going to the “My Account” section.

3. I forgot my Account ID and/or PIN. How do I retrieve login?
   To retrieve your Account ID and/or PIN, click on “Forgot My Password” under the “Login” area
   1. Students & Employees: Type in your uOttawa email address to have your Login ID & Account PIN sent to you.
   2. Member of Sports Services: Type in the email provided during your initial registration to have your Login ID & Account PIN sent to you.
   3. Non-Member: Type in the email you used during the initial creation of your Gee-Gee Reg account to have you Login ID & Account PIN sent to you.
      

My Account

1. How do I register for courses/leagues?
   Courses/leagues are listed under the “Activities” tab. Select the desired category from the list of subcategories on the left.
2. How do I know if a course/league is full?
   During the registration period, courses and leagues offered will have either an “Add” or “Waitlist” button. If there is still room available, the “Add” button will appear, allowing you to register for the desired course and/or league. If the “Waitlist” button displays, it means that the course and/or league is full. By clicking the “Waitlist” button, you will be added to the waitlist. If a spot becomes available for you, you will be contacted by a staff member.
3. Can I view my position on the waitlist?
   It is not possible to view your position on the waitlist online. However, you may contact any Sports Services Client desk (613 562-5800 ext 4327) for waitlist information regarding any of our activities.
4. Can I add family members to my account?
   Once logged in, registrants can add family members to their accounts by using the “Create New Registrant” function located in the “My Account” tab.
5. How can I verify in which activities my family members are currently registered?
   Registrants may view each family member’s registration history by clicking on the History  button of the My Account  page.
6. Are scheduled activities ever cancelled?
   In the event of low registration, activities can be cancelled. In the rare event that an activity or camp is cancelled, you will be notified and receive a full refund.
7. How do I get a receipt of my registration?
   It is highly recommended that registrants print receipts at time of registration. However, receipts can also be accessed at any time by selecting the “E-mail Receipt” function, located under the “My Account” tab. A receipt will be e-mailed to the main contact’s email address listed on file.
8. Why have I been denied access to my account?
   There are three reasons why you may have been locked out of your account:
   1. You have entered five invalid logins to access your account (including entering your barcode in the Account PIN area).
   2. You ceased using the system for a period of five minutes or longer. In this case, simply refresh the page and login again.
   3. You registered for an activity, did not go to checkout, and ceased using the system for a period of five minutes or longer.

   If you are denied access, please contact the Sports Complex Client Services at 613 562-5789 or the MNT Client Services at (613) 562-5800 ext 4327.

9. How do I withdraw from an activity?
   Withdrawal from activities using the system is not currently available. If you would like to withdraw from an activity and the withdrawal deadline has not yet passed, please contact our Client Services.

Registering for Gee-Gees Activities

1. How, when and where can I register?
   Registration procedures, times, and location vary according to activities. There are four types of activities offered:
   1. Camps
      Camps are offered during the summer months for children ages 6 to 18. Registrations for camps are accepted via mail, fax, online, and in person. Once your Registration Form is received by fax or mail, you will be contacted by a Camp staff member to confirm your registration.
   2. Classes
      A variety of classes are offered for individuals aged 16 and older. Classes include the following programs: aquatics, certifications, dance, fitness & wellness, martial arts, outdoor activities, and skating.
      Registrations for these activities are accepted via mail, fax, online, or in person. Please allow up to 48 hours, from the time your registration form is received, for processing.
      Activity Registration Form
      

      Mail/In person:
      Attn: Activities
      University of Ottawa
      Sports Services
      125 University Private, Room 039
      Ottawa, ON
      K1N 6N5

      Fax:
      (613) 562-5151

   3. Intramurals
      Both Team and Individual registrations are now offered online. For step-by- step instructions for Online Registration, CLICK HERE.
      Intramurals offer a wide variety of team leagues, including basketball, ball hockey, dodgeball, hockey, flag football, soccer, ultimate frisbee, and volleyball. There are also Individual leagues, including basketball, hockey, soccer, and volleyball. Additionally, Intramurals offer Employee-only leagues in the following sports: hockey, soccer, and volleyball.
   4. Recreational (Drop-in)
      Drop-in activities are offered for individuals aged 16 and older. The following recreational activities are offered: badminton, basketball, group fitness, hockey, martial arts, skating, swimming, indoor & outdoor soccer, squash, and volleyball. With the exception of squash, you do not need to register in advance as they are Drop-in activities. To register for squash at MNT, please call (613) 562-5940. To register for squash at the uOttawa Minto Sports Complex, please call (613) 562-5662. Students, University staff members, and members with an access card are eligible to participate in these activities at no additional cost. There is a fee for participants of the external community, which varies depending on the activity. Fees can be paid at one of our Client Services desks.
      
2. What methods of payment can I use?
   Visa & MasterCard are both accepted methods of payment online and by fax. Visa, MasterCard, Debit, cheques (not postdated), and cash (100$ bills are not accepted) are all accepted forms of payment for in-person registrations.
3. What is the refund policy?
   

   For all refunds, your original receipt is required.
   
   Memberships are non-transferable and non-refundable. Certification programs, locker rentals, group fitness cards and personal training services are non-refundable.
   
   Outdoor activities are not refundable, unless you find someone to take over your reservation. In such case, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price.

   Intramural: A refund may be issued for a withdrawal before the second game of play. After, refunds will only be issued due to illness or injury, in witch case documented proof will be required (i.e. a doctor's note). A 25% withdrawal fee will apply to any all refunds.
   
   Other activities: if you are unable to participate in the activity, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price ONLY if you withdraw prior to the second meeting of the activity.
   
   For all camps, a confirmation letter is required. An administrative fee (10%) will be applied. Partial refunds for daily absences will not be provided.

League Reports & Results

1. What does the “League Reports & Results” tab do?
   The “League Reports & Results” tab allows intramural participants to view important information about leagues and teams. “League Reports & Results” shows schedules, results, contact information, and more.
2. What is the difference between the League-level navigation and Team-level navigation?
   These two terms refer to the navigation menu located on the left side of the screen under the League Reports and Results Tab. This selection affects the information the user is able to access. Clicking on any sport will generate a list of all leagues associated with that sport (i.e.: coed indoor soccer). Clicking on one of these leagues (i.e.: Tuesday Grey) will generate a list of all teams registered to that specific league. This is called league-level navigation. The league level will allow participants to view information pertaining to their respective leagues, including the full league schedule, standings, game results and contact information for all team captains in the league. For more specific information, users can proceed to team-level navigation, by clicking on any of the team names listed below the league. This will allow them to access team-specific schedules, results, infractions and player contact information.
3. Am I at the league level or the team level?
   To find out if you are at the “League level” or “Team level”, look at the header at the top of the page. If the header shows the league name (i.e.: Men’s Hockey - Wednesday - Garnet), then the user is in league-level navigation. If the header shows a team name (i.e.: Team Awesome), the user is in team-level navigation. To navigate back to the league level from the team level, simply click on the league name on the left side of the screen.
4. Where can I view league/team schedules?
   Team and league schedules can be accessed in the “League Reports & Results” tab by choosing the appropriate sport and league from the navigation bar on the left of the screen. To see the league schedule, click on the appropriate sport and league, and then on either “This Week”, “This Month”, or “Current Season” under “League Schedule Report”. You will then have access to all the scheduled games for the teams in that league. To view a specific team’s schedule, click on the team name, located under the sport and league on the left sidebar. Teams can view their schedules by week, month, or season.
5. Where can I view league/team results?
   Results can be seen at both “League level” and “Team level”. By choosing the sport from the navigation bar and clicking on the desired league, participants can view the whole league’s weekly, monthly, or seasonal results by clicking either on “This Week”, “This Month” or “Current Season”, under “Game Results”.
   Participants can also view team results by clicking on a specific team listed in the navigation bar on the left. Team results are available by week, month, or season by clicking either on “This Week”, “This Month”, or “Current Season”, under “Game Results”.
6. How do I contact the captain of a team?
   Captains can be contacted under the “Contact Listings” function at the “League level”. By clicking the desired sport and league from the navigation bar on the left of the page, the contact listings will display the name, e-mail address, and phone number for the captain of each team in the respective leagues.
7. How can I contact members of my team?
   Participants can view team members’ names, e-mails, and phone numbers under “Contact Listing”, by choosing the sport, league, and team from the left sidebar.
8. My contact info is listed incorrectly, how do I correct it?
   If your contact information is listed incorrectly, go to “My Account”, located at the middle right of the page, and click on “Edit Account Details”. Please allow up to 24 hours for your information to update online.
9. I am the captain of a team. My contact information is displaying differently as the “Main Contact” and as a “Player”.How do I sync them?
   The “Player” contact information can be modified by that player by clicking on “Edit Account Details”, under “My Account”.The “Main Contact” information is the information used at the time of registration and cannot be modified.
10. Why is one or more of my teammates registered in the team, but not showing up on the contact listing?
    Only the roster that was originally registered will appear on the team contact listing on Gee-Gee Reg.

Intramural Teams

1. What do I need to create a team?
   To create a team, captains will need a team name, uOttawa emails for all members of the roster, and the appropriate gender ratio requirements for the selected league(s) (please refer to league descriptions for gender ratio requirements).
2. What is the team naming convention?
   The only naming convention is that the team name must be followed by the semester and year. Ex: Team Name Fall 2012
3. How many people are required to create a team?
   Indoor sports require a minimum of 8 people to create a team, while outdoor sports require a minimum of 12 people per team.
4. What are the gender ratio requirements?
   For co-ed leagues, indoor sports require a minimum of 2 females on the playing field at all times, while outdoor sports require a minimum of 3 females on the playing field at all times.
5. How is a team created?
   Once logged in to Gee-Gee Reg, you can create a team by clicking on “Create a Team”, on the “My Account” page.
6. How do I add players to my roster?
   Captains can add players to the roster by typing each participant’s uOttawa e-mail in the search bar and clicking “Add”.
7. Why am I not able to add a player who is a full time uOttawa student when I search their uOttawa e-mail?
   Roster members must have picked up their uOttawa card from Info Services and have paid their tuition fees in order to be eligible for registration.
8. How do I register a team?
   To register a team to a league, you must first log in as that team. There are two ways to log in as a team. The first is to enter the team’s login ID and Account PIN under the “Login” function. The second is for the captain to log into his/her account and click “Register Team” under the “My Account” function.
9. Can I modify my roster once the team has been registered to a league?
   Team rosters can be modified up until the last day of registration by using the “View/Edit Team” function, located under “My Account”.
10. Who can modify team rosters?
    Only team captains are able to make roster modifications.
11. Can I register the same team to multiple leagues?
    Yes, you may register the same team to multiple leagues by adding multiple leagues to your cart before checking out.
12. There are unwanted players showing up on my roster and/or contact listings. How do I remove them?
    Only the captain has the ability to modify rosters. Once a player is added to a roster, he/she cannot be removed using the Gee-Gee Reg system. However, he/she can be changed to “Inactive” by going to “View/Edit Team”, located under “My Account”, and unchecking the participant’s “Active” button. An inactive player indicates a roster member that is not participating in the team’s registered league.
    Pl